Loomstate Organic

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Privacy Policy

 

Your privacy is serious to us!

The highest level of respect and trust from our community is important to all of us here at Loomstate.

We collect customer information to enable us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting any of our websites, or providing your information to us, you are accepting the practices described in this privacy policy.

All materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this site are copyrights, trademarks, trade address and/or other intellectual property owned, controlled or licensed by Loomstate LLC.

 

Information we collect about you
Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, or participate in contests, promotions or surveys. We may also collect information from you in our stores or through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use our "email this style to a friend" functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Your friend's information is only used to send the forwarding email and is not saved in our customer or marketing databases.

 

How we use this information
When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

We also maintain a record of your purchases made on any of our websites and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.

In the unlikely event of a sale of some or all of our business, Loomstate may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

 

Marketing email communications
Customers are only added to our e-mail and mailing list if they opt to register, place an order, or enter a contest. Customers have the option to be removed from the list at any time. If you wish to be removed from our mailing list, please send us an email to unsubscribe@loomstate.org with your name and complete address. You may mail us at:

Loomstate Customer Care
270 Bowery, 3rd flr
New York, NY 10012

If you do not wish to receive Loomstate marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all Loomstate marketing emails, or you may email e-commerce customer service with the following:

  • The phrase "Unsubscribe Loomstate email" in the subject line
  • Your name and email address

You can also contact us via postal mail regarding any of the above by writing to:

Loomstate Customer Care
270 Bowery, 3rd flr
New York, NY 10012

Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.

 

Changing address
If you want to change your postal or email address, please send an email to customercare@loomstate.org with the following:

  • The phrase "Address Change" in the subject line
  • Your name, complete old postal or email address and the new address that you would like to change it to

You will receive an email confirmation that your request has been received and processed.
You can also contact us via postal mail regarding any of the above by writing to:

Loomstate Customer Care
270 Bowery, 3rd flr
New York, NY 10012

 

How we work with third party service providers
Loomstate works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When Loomstate allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

We currently use the services of a few carefully selected marketing companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing partners record the information coming from our sites on our behalf, the data subsequently retrieved cannot be used for any reason without our authorization. If you prefer that we not include your information in our ongoing analysis to improve our websites, products and offers, you can "opt-out" by clicking here.

In addition, we may share statistical, demographic and other non-personally identifiable information with third party companies to help manage and optimize our Internet business and communications.

 

Your online account
When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created. After providing your password, you can edit or delete your information at any time through the "my account" page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register. If you request to have your password emailed to you, your credit card information will be automatically deleted from your profile for your protection.

Your address book, located in the "my account" page of each website, is your personal storage space. We do not use the information in your address book to send email promotions or mail.

When you enter names in your address book, those names will be accessible on your computer to place online orders on our website, whether you are logged in or not. If you are using a public computer, please click on the link on your order confirmation page that prompts you to "click here to clear all information" after placing your order to maximize privacy.

 

Links to other sites
To enhance your shopping experience, our websites may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. Loomstate has no responsibility for these linked websites, outside of our family of brands.

 

Cookies and web beacons
Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not retain any personally identifiable information such as your name, address or any financial information, on your computer. We use cookies to recognize you and your preferences in order to improve the shopping process and provide you with a customized experience on our websites. Loomstate places a unique user ID number on your cookie which allows us to access information that we can then use to improve your shopping experience, such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing history.
If you do not wish to have cookies on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's "help" section for instructions.

Web beacons are small strings of code that are placed in a web page. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to monitor activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit.

 

Privacy of young children
Loomstate is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children

 

Your California rights
Loomstate collects various types of personal information about you both online and offline, as described in this privacy policy. We do not disclose personal information to third parties for their direct marketing purposes. However, under California law, customers of Loomstate who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

Loomstate Customer Care

270 Bowery, 3rd flr

New York, NY 10012

Security
The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Loomstate.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see a padlock (Firefox, Safari, Microsoft Internet Explorer, AOL, Netscape Communicator) in the lower section of the browser window.

Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade at Microsoft's, Apple's or Mozilla's home page.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

 

Accessing our web sites from outside the US
If you are visiting loomstate.org from a location outside of the United States, you will be connected through and to servers located within the United States. All online orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained on web servers and our internal systems located within the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy.

 

Privacy policy updates
We may update our privacy policy from time to time and our use of the information we collect is subject to the terms of the privacy policy in effect when we collect that information. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If you have any questions or concerns regarding our privacy policy, please write to us at the following address:

Loomstate Customer Care
270 Bowery, 3rd flr
New York, NY 10012

Effective as of February 01, 2009.