Loomstate Organic

You're currently on:

 

CUSTOMER SERVICE

Enjoy FREE Ground Shipping on US orders over $195. Excludes shipments to HI & AK.

Holiday Store Policy: Purchases made in December can be requested for return by January 4, 2014.

For details on our regular Store Policy, see our Return / Exchange Policy below.

 

SHIPPING & DELIVERY
We want to make this simple. Orders received before 2pm East Coast time will be shipped the following business day. Orders received after 2pm East Coast time will be shipped the second business day after it's received. We don't ship on Saturdays or Sundays, and we don't count them as business days. If you place an order and are concerned about when it will ship, please contact us at customercare@loomstate.org.

We've chosen UPS, a founding member of the SmartWay Transport Partnership program, as our primary shipping partner. UPS has achieved the highest environmental ranking possible from the SmartWay Transport Partnership program.

Our Standard Shipping Rates are:

  • Domestic US Orders incur a $6.95 Flat Fee. Domestic orders over $195.00 are shipped free of charge via UPS Standard Ground Shipping, with the exception of shipments to Hawaii and Alaska.

  • International Orders will be priced by weight. We do not ship to all countries at this time. The customer is responsible for all import duties, taxes and brokerage fees (only on UPS Canada Standard shipping), which are not included in the shipping charges shown on this site.

  • Express Delivery can be chosen at an additional charge.

Holiday and Weekend Shipping
If you place your Internet order over the weekend, or on an observed holiday, we'll usually process your order on the next business day. We do not ship on the following holidays:

New Year’s Day
Martin Luther King Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Day after Thanksgiving
December 25th
December 26th
New Year’s Eve

Taxes

We must collect state sales tax on orders shipped to addresses in New York on individual clothing items over $110, all accessories, and all objects.

Shipping to PO Boxes or Military Addresses
We do not ship to PO Boxes or Military Addresses at this time.

If an order is placed on Loomstate.org and then refused, the customer will be responsible for the original shipping cost and returning shipping cost, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from the order refund. If returning shipping costs total more than the order total, the package will be abandoned and the customer will not be refunded.

 

ORDERING
Loomstate does not sell products to children. Loomstate only sells products to adults, ages 18 years and older, who can purchase them with a credit card. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders on our sole discretion, including, without limitation, if Loomstate believes that user conduct violates applicable law or is harmful to the interests of Loomstate or its affiliates.

Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate.

 

RETURN / EXCHANGE POLICY

If you are not completely satisfied with your purchase - full-priced or sale items, we will gladly issue a refund within 14 days of receipt of product. Products purchased through LOOMSTATE.ORG can only be returned through LOOMSTATE.ORG. Returns and exchanges for products purchased at any retailers besides LOOMSTATE.ORG will not be accepted at LOOMSTATE.ORG.

If you have a question regarding size, color, fit etc. for final sale items, please contact us at customercare@loomstate.org before making the purchase. Full-priced items purchased within 14 days of the initial markdown may be eligible for a one-time price adjustment. The exact style and size of the item must be available for purchase at the time your request is made before any adjustments can be made. Price adjustments will not be provided for any sale items or special promotion items that are temporarily reduced in price.

All returns must be authorized by LOOMSTATE.ORG. Please send a return request within 14 days of receipt of product to customercare@loomstate.org with the purchase order number, specific items requesting to be returned, and reason(s) for return. Upon receipt of a Return Authorization Number (RA#) from LOOMSTATE.ORG, pack and securely seal the merchandise in the original package if possible and mark your RA# on the outside of the box. Send pre-paid and insured to:

Loomstate E-Commerce Customer Service
180 Orville Drive, Ste 100
Bohemia, NY 11716

 

LOOMSTATE.ORG will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery, or returns/exchanges without an issued RA#.

Unfortunately LOOMSTATE.ORG is unable to provide direct online exchanges. If an exchange on an item is necessary for a different size, style and/or color, we would request that you purchase the desired item through the website as a separate transaction and we would be happy to offer a refund on the original item. All exchanges requests must be made within 30 days of receipt of product to customercare@loomstate.org and must be issued a RA#.

Merchandise must be returned unworn with all original tags attached, in any original packaging if possible, unwashed, and unaltered. Upon receipt of returned merchandise, LOOMSTATE.ORG has the right to deny credits if the goods do not meet the return policy requirements. Shipping and handling charges are non-refundable.

Credit will be issued for the original amount paid on the merchandise returned, excluding the shipping and handling fee. Refunds are issued in the original form of payment only. If the order was paid by multiple methods, the refund will be issued first to the credit card, unless otherwise specified. Please note it typically takes 2 - 4 business days after your package arrives at our facilities to process the credit request. We will email you a receipt confirming the return as soon as it is processed.

If you receive a package from us that looks damaged or if a product is damaged at arrival, please notify us at customercare@loomstate.org immediately. Items with damages due to manufacturing or production issues may be eligible for an exchange within 3 months of purchase from LOOMSTATE.ORG. Damaged item exchanges will be handled on a case-by-case basis.

 

PAYMENT, PRICING & PROMOTIONS
LOOMSTATE.ORG accepts the following credit cards: American Express, MasterCard and Visa. At this time we do not accept PayPal and other forms of online accounts.

We price our products seasonally. Our product periodically will go on sale, and will be indicated as such. LOOMSTATE.ORG incorporates a Clearance section from time to time. Product offered for sale in the Clearance section will typically consist of product from a prior season, or current-season product with a limited remaining size run. We do not sell damaged or defective product (sometimes referred to as seconds). 

 

VIEWING ORDERS
We work to get your order to you as soon as possible. Most orders ship within one business day of the order being placed and take 3-7 business days to arrive by standard ground shipping.

Orders can be viewed by logging into your account on our website. Alternatively, you can click the link at the top of every page for Track Order.

 

PRIVACY AND SECURITY
By visiting the Site, you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.

Protection of Personal Information
We want you to feel confident about using loomstate.org, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

 

UPDATING ACCOUNT INFORMATION
If you have an account with us, you can simply login and review/update your account details.

For all Loomstate.org product inquiries, please contact customercare@loomstate.org.

For private label and CMG inquiries ONLY, please email darceyhoward@loomstate.org.